Terms & Conditions

Terms & Conditions


Website: www.cloudstack.website
Operated by: CloudStack VPS Store

Please read these Terms & Conditions (“Terms”) carefully before purchasing or using any services offered by CloudStack (“we”, “us”, or “our”). By accessing our website or placing an order, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

1. About CloudStack

CloudStack is a Virtual Private Server (VPS) hosting provider offering dedicated cloud infrastructure resources to individuals, developers, and businesses. Our services include VPS plans with dedicated vCPU cores, RAM, NVMe SSD storage, bandwidth allocation, and network connectivity — all deployed on KVM virtualization technology across our datacenters in Singapore, India, and Hong Kong.

CloudStack exclusively provides Virtual Private Server (VPS) services. We do not offer shared hosting, reseller hosting, or any other form of shared resource hosting.

2. Eligibility

To use CloudStack services, you must:

  • Be at least 18 years of age or the legal age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding contract
  • Provide accurate, complete, and current account information
  • Not be prohibited from receiving services under applicable laws

By using our services, you represent and warrant that you meet all of the above eligibility requirements.

3. Services Provided

CloudStack provides the following services:

  • Virtual Private Servers (VPS) — Dedicated virtualized server resources including vCPU, RAM, NVMe SSD storage, bandwidth, and a dedicated IPv4 address with free IPv6 support
  • Operating System Installation — Choice of supported Linux distributions and Windows Server editions
  • Network Services — 1 Gbps port speed, DDoS protection, and private network availability
  • Control Panel Support — Assistance with CloudPanel, Hestia Control Panel, and CyberPanel installation
  • Technical Support — 24/7 expert support via email and hotline

All services are subject to availability and may be modified, suspended, or discontinued at our discretion with reasonable notice.

4. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate and truthful registration information
  • Notify us immediately of any unauthorized use of your account
  • Not share your account credentials with any third party
  • Take full responsibility for all actions performed using your account

CloudStack reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Acceptable Use Policy

You agree to use CloudStack services only for lawful purposes and in accordance with these Terms. You must not use our services to:

  • Host, distribute, or transmit any illegal, harmful, or offensive content
  • Conduct or facilitate any form of cyberattack, including DDoS attacks, port scanning, or unauthorized access to third-party systems
  • Send unsolicited bulk email (spam) or engage in any form of email abuse
  • Mine cryptocurrency without prior written approval from CloudStack
  • Host phishing websites, malware, ransomware, or any malicious software
  • Violate any applicable local, national, or international laws or regulations
  • Infringe upon the intellectual property rights of any third party
  • Resell or sublicense CloudStack services without prior written authorization

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your service without refund.

6. Payment & Billing

  • All prices are listed in USD (United States Dollars) and are exclusive of applicable taxes unless stated otherwise.
  • Payment is due at the time of order. Services are activated upon successful payment confirmation.
  • Subscription services are billed on a monthly basis unless a different billing cycle is selected at checkout.
  • CloudStack reserves the right to modify pricing at any time. Existing customers will be notified at least 14 days in advance of any price changes.
  • Failure to pay outstanding invoices may result in service suspension or termination.

7. Refund Policy

CloudStack offers a money-back guarantee subject to the following conditions:

  • Refund requests must be submitted within 72 hours of the initial purchase
  • Refunds are only applicable to first-time purchases of a specific VPS plan
  • Refunds will not be issued for services that have been suspended due to Acceptable Use Policy violations
  • Refunds for Windows Server VPS plans may be subject to additional review due to licensing costs
  • Partial refunds for unused billing periods are not provided unless required by applicable law

To request a refund, contact our support team at DaiseyTaplin894197@outlook.com or call +84 343 003 870.

8. Service Level Agreement (SLA)

CloudStack commits to a 99.9% monthly uptime SLA for all VPS services. This excludes:

  • Scheduled maintenance windows (announced at least 24 hours in advance)
  • Downtime caused by customer actions, misconfigurations, or software installed by the customer
  • Force majeure events including natural disasters, acts of war, or government actions
  • Third-party network outages beyond our control

In the event of an SLA breach, customers may be eligible for service credits as determined by CloudStack on a case-by-case basis.

9. Data & Privacy

CloudStack respects your privacy and handles your personal data in accordance with our Privacy Policy, available at www.cloudstack.website. By using our services, you consent to the collection and use of your data as described in our Privacy Policy.

You are solely responsible for all data stored on your VPS. CloudStack does not access, monitor, or back up customer data unless explicitly requested or required by law.

10. Intellectual Property

All content on the CloudStack website, including but not limited to text, graphics, logos, and software, is the intellectual property of CloudStack and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, CloudStack shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of data, revenue, profits, or business opportunities
  • Damages resulting from unauthorized access to your account or server
  • Service interruptions caused by factors outside our reasonable control

Our total liability to you for any claim arising from the use of our services shall not exceed the amount paid by you to CloudStack in the 30 days preceding the claim.

12. Termination

Either party may terminate the service agreement at any time:

  • By you: Cancel your subscription at any time through your account dashboard or by contacting our support team. No further charges will be made after the current billing period ends.
  • By CloudStack: We reserve the right to suspend or terminate your service immediately and without notice if you violate these Terms, engage in fraudulent activity, or pose a risk to our infrastructure or other customers.

Upon termination, all data stored on your VPS will be permanently deleted within 7 days. CloudStack is not responsible for any data loss resulting from termination.

13. Modifications to Terms

CloudStack reserves the right to update or modify these Terms at any time. We will notify customers of material changes via email or a prominent notice on our website at least 14 days before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the use of CloudStack services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the competent courts of the jurisdiction in which CloudStack operates.

15. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Our support team is available 24/7 to assist you.

By using CloudStack services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

CloudStack — Powering Your Cloud, Every Second of Every Day.