Refund Policy

Refund Policy


Website: www.cloudstack.website
Operated by: CloudStack VPS Store

At CloudStack, we are committed to delivering high-performance VPS hosting services that meet your expectations. If for any reason you are not satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be issued.

Please read this policy carefully before placing an order. By purchasing CloudStack services, you agree to the terms of this Refund Policy.

1. Money-Back Guarantee

CloudStack offers a 72-hour money-back guarantee on first-time purchases of any VPS plan. If you are not satisfied with your service within the first 72 hours of activation, you may request a full refund under the conditions outlined below.

2. Refund Eligibility

To be eligible for a refund, all of the following conditions must be met:

  • The refund request is submitted within 72 hours of the initial service activation
  • The request is for a first-time purchase of the specific VPS plan (repeat purchases of the same plan are not eligible)
  • Your account is in good standing and has not violated our Acceptable Use Policy or Terms & Conditions
  • The service has not been suspended or terminated due to policy violations
  • The refund request is submitted through an official CloudStack support channel

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Refund requests submitted after 72 hours of service activation
  • Repeat purchases of a VPS plan previously refunded
  • Services suspended or terminated due to violations of our Acceptable Use Policy
  • Downtime or service interruptions caused by customer actions, misconfigurations, or software installed by the customer
  • Dissatisfaction with operating system performance or third-party software compatibility
  • Partial billing periods — we do not issue prorated refunds for unused days within a billing cycle
  • Add-on services, additional IP addresses, or other supplementary services
  • Windows Server VPS plans may be subject to additional review due to Microsoft licensing costs

4. How to Request a Refund

To submit a refund request, contact our support team through any of the following channels:

When submitting your refund request, please include:

  • Your registered email address
  • Your order or invoice number
  • The VPS plan you are requesting a refund for
  • The reason for your refund request

5. Refund Processing

  • Approved refunds will be processed within 5–7 business days
  • Refunds are issued to the original payment method used at the time of purchase
  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account
  • CloudStack is not responsible for delays caused by your bank or payment processor

6. Service Termination Upon Refund

Upon approval of a refund request:

  • Your VPS service will be immediately terminated
  • All data stored on your VPS will be permanently deleted within 7 days
  • CloudStack is not responsible for any data loss resulting from service termination
  • We strongly recommend backing up all important data before submitting a refund request

7. SLA Credits

In the event of a service outage that breaches our 99.9% monthly uptime SLA, affected customers may be eligible for service credits rather than monetary refunds. SLA credits are applied to your account balance and deducted from future invoices. Credits are determined by CloudStack on a case-by-case basis and are not transferable or redeemable for cash.

8. Disputes

If you believe your refund request was incorrectly denied, you may escalate the matter by contacting our support team and requesting a review. CloudStack is committed to resolving all disputes fairly and transparently.

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Unjustified chargebacks may result in account suspension and additional fees.

9. Contact Us

For refund requests or billing questions, our support team is available 24/7:

CloudStack — Powering Your Cloud, Every Second of Every Day.