Privacy Policy

Privacy Policy


Website: www.cloudstack.website
Operated by: CloudStack VPS Store

At CloudStack, your privacy is a fundamental priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or use our Virtual Private Server (VPS) hosting services. By accessing our website or purchasing our services, you agree to the practices described in this policy.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

1. Who We Are

CloudStack is a Virtual Private Server (VPS) hosting provider delivering high-performance cloud infrastructure to individuals, developers, and businesses. We operate datacenters in Singapore, India, and Hong Kong, and serve customers globally through our website at www.cloudstack.website.

For any privacy-related inquiries, you may contact us at:

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

  • Account Information: Full name, email address, phone number, and billing address provided during registration or checkout
  • Payment Information: Credit/debit card details or other payment method information (processed securely through our payment providers — we do not store full card numbers)
  • Support Communications: Messages, emails, and records of interactions with our support team
  • Identity Verification: Documents submitted for account verification where required

2.2 Information Collected Automatically

  • Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths on our website
  • Device & Browser Information: IP address, browser type and version, operating system, device type, and screen resolution
  • Log Data: Server logs including access timestamps, error logs, and request details
  • Cookies & Tracking Technologies: Session cookies, preference cookies, and analytics cookies (see Section 7)

2.3 Information from Third Parties

  • Payment processors and fraud prevention services
  • Analytics providers (e.g., Google Analytics)
  • Identity verification services where applicable

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provision, manage, and maintain your VPS services, including server deployment, OS installation, and network configuration
  • Account Management: To create and manage your CloudStack account, authenticate your identity, and process your orders
  • Billing & Payments: To process payments, issue invoices, and manage subscription renewals
  • Customer Support: To respond to your inquiries, resolve technical issues, and provide 24/7 expert assistance
  • Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, abuse, and unauthorized access
  • Service Improvements: To analyze usage patterns, improve our infrastructure, and develop new features
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations
  • Communications: To send service notifications, billing alerts, maintenance announcements, and (with your consent) promotional updates

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract Performance: Processing necessary to deliver the VPS services you have purchased
  • Legitimate Interests: Improving our services, preventing fraud, and ensuring network security
  • Legal Obligation: Compliance with applicable laws and regulations
  • Consent: For marketing communications and non-essential cookies, where you have given explicit consent

5. How We Share Your Information

CloudStack does not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our business (payment processors, datacenter operators, email service providers, analytics tools) — bound by strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or government authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
  • Protection of Rights: To protect the rights, property, or safety of CloudStack, our customers, or the public

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Active Accounts: Data is retained for the duration of your account and service subscription
  • Terminated Accounts: Account data is retained for up to 90 days after termination for legal and billing purposes, then permanently deleted
  • VPS Data: All data stored on your VPS is permanently deleted within 7 days of service termination
  • Financial Records: Billing and payment records may be retained for up to 7 years as required by applicable financial regulations
  • Support Records: Communication records are retained for up to 2 years to assist with future support requests

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly (session management, authentication). These cannot be disabled.
  • Preference Cookies: Remember your settings and preferences (language, region) to personalize your experience
  • Analytics Cookies: Help us understand how visitors interact with our website (page views, traffic sources, user behavior) — data is aggregated and anonymized
  • Marketing Cookies: Used to deliver relevant advertisements (only with your explicit consent)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Data Security

CloudStack implements industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Encrypted storage of sensitive account and payment information
  • Access controls limiting data access to authorized personnel only
  • Regular security audits and vulnerability assessments
  • DDoS protection and firewall systems protecting our infrastructure

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. International Data Transfers

CloudStack operates datacenters in Singapore, India, and Hong Kong. Your data may be processed and stored in any of these locations. By using our services, you consent to the transfer of your data to these jurisdictions, which may have different data protection laws than your country of residence.

We ensure that all international data transfers are conducted with appropriate safeguards in place to protect your personal information.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements
  • Right to Restriction: Request that we limit the processing of your data in certain circumstances
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at DaiseyTaplin894197@outlook.com. We will respond to your request within 30 days.

11. Children’s Privacy

CloudStack services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18 without parental consent, we will take steps to delete that information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. CloudStack is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

CloudStack reserves the right to update this Privacy Policy at any time. We will notify you of material changes by:

  • Posting the updated policy on our website with a revised “Last Updated” date
  • Sending an email notification to your registered email address for significant changes

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Our team is available 24/7 to address your privacy concerns.

By using CloudStack services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

CloudStack — Powering Your Cloud, Every Second of Every Day.