Payment & Billing

Payment & Billing


Website: www.cloudstack.website
Operated by: CloudStack VPS Store

This Payment & Billing page outlines all policies related to pricing, payment methods, billing cycles, invoices, and account charges for CloudStack Virtual Private Server (VPS) services. Please read this page carefully before placing an order.

1. Pricing

All CloudStack VPS plans are priced in USD (United States Dollars). Prices are clearly displayed on our website at www.cloudstack.website and are inclusive of all standard features unless otherwise stated.

Our VPS plans are available at the following starting prices:

  • VPS XS — from $15.00/month
  • VPS Lite — from $21.81/month
  • VPS Micro — from $31.50/month
  • VPS Essential — from $50.37/month
  • VPS Standard and above — from $60.13/month

All plans include dedicated vCPU cores, DDR4 RAM, NVMe SSD storage, bandwidth allocation, a dedicated IPv4 address, free IPv6 support, DDoS protection, and 24/7 expert support.

CloudStack reserves the right to modify pricing at any time. Existing customers will be notified at least 14 days in advance of any price changes via email.

2. Billing Cycles

CloudStack VPS services are billed on a monthly subscription basis unless an alternative billing cycle is selected at checkout. Key billing details:

  • Your first payment is charged at the time of order placement
  • Subsequent payments are automatically charged on the same date each month (your billing anniversary date)
  • Services are activated immediately upon successful payment confirmation
  • If a payment fails, we will attempt to retry the charge. Persistent payment failures may result in service suspension

3. Accepted Payment Methods

CloudStack accepts the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Visa Debit, Mastercard Debit
  • PayPal (where available)
  • Bank Transfer / Wire Transfer (for annual plans or enterprise orders — contact us for details)

All payments are processed through secure, PCI-DSS compliant payment gateways. CloudStack does not store your full card number or CVV on our servers.

4. Invoices

A detailed invoice is automatically generated and sent to your registered email address upon each successful payment. Invoices include:

  • Invoice number and date
  • Description of services purchased (VPS plan, specifications, billing period)
  • Amount charged in USD
  • Payment method used
  • CloudStack contact information

You can access all past invoices from your account dashboard at any time. If you require a specific invoice format for accounting purposes, contact our support team.

5. Taxes

Prices displayed on our website are exclusive of applicable taxes unless otherwise stated. Depending on your country of residence and applicable tax laws, additional taxes (such as VAT, GST, or sales tax) may be applied to your order at checkout.

CloudStack is not responsible for any taxes, duties, or levies imposed by your local government. You are solely responsible for determining and paying any applicable taxes in your jurisdiction.

6. Failed Payments & Service Suspension

If a payment fails on your billing date:

  • CloudStack will send an email notification to your registered email address
  • We will attempt to retry the payment automatically within 3 business days
  • If payment is not received within 7 days of the original due date, your VPS service may be suspended
  • If payment remains outstanding for 14 days after suspension, your VPS and all associated data may be permanently deleted

To avoid service interruption, please ensure your payment method is up to date in your account dashboard.

7. Plan Upgrades & Downgrades

  • Upgrades: You may upgrade your VPS plan at any time. The price difference will be prorated and charged immediately. Your upgraded resources will be available within minutes.
  • Downgrades: Plan downgrades take effect at the start of the next billing cycle. No partial refunds are issued for the current billing period when downgrading.

8. Cancellation & Final Billing

You may cancel your CloudStack VPS subscription at any time:

  • Cancellations take effect at the end of the current billing period
  • No further charges will be made after cancellation is confirmed
  • Your VPS will remain active until the end of the paid billing period
  • All data on your VPS will be permanently deleted within 7 days after the service end date

To cancel, contact our support team at DaiseyTaplin894197@outlook.com or call +84 343 003 870.

9. Disputes & Chargebacks

If you believe a charge is incorrect, please contact our billing team before initiating a chargeback with your bank or payment provider. We are committed to resolving billing disputes quickly and fairly.

Initiating an unjustified chargeback may result in immediate suspension of your account and services. CloudStack reserves the right to dispute chargebacks and provide transaction evidence to payment processors.

10. Contact Billing Support

For any billing-related questions, invoice requests, or payment issues, contact our team:

Our billing support team is available 24/7.

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